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Engaging Patients and Families in the Design of Performance and Quality Improvement Initiatives  

Sustainable, measurable improvements in health outcomes and patient experience result from solutions designed with patients, rather than for them. This webinar will explore practical strategies and real-world examples of how healthcare organizations can partner with patients and families to strengthen performance improvement, quality, and safety initiatives. Participants will gain insight into the structures, processes, and cultural elements that support authentic collaboration —including the development and sustainment of Patient and Family Advisory Councils (PFACs), and why regulatory standards are more frequently requiring collaboration with patients and families to co-design safer systems.