Webinar: Grievances and Complaints
Webinar
Tuesday, August 12, 2025
10:00 AM - 11:30 AM
iCalendar
Eastern Standard Time
Grievances and Complaints: Ensuring Compliance with the CMS and OCR Requirements
This program will cover the Centers for Medicare & Medicaid Services (CMS) requirements on grievance regulations. The grievance standards for acute hospitals are in the patient rights section of the Conditions of Participation (CoPs) manual. Although there is no similar section for Critical Access Hospitals (CAH), and the requirements for acute hospitals do not apply to CAHs, those facilities should have policies and procedures to address patient rights to include any grievance or complaint.
The speaker will review a federal law that is enforced by the Office of Civil Rights requirements. under Section 1557 of the Affordable Care Act. Hospitals must have a grievance procedure and compliance coordinator to investigate any grievances alleging noncompliance with this law, including discrimination.
Staff should be aware of and follow the hospital grievance and complaint policy, which should be approved by the board. This program will also cover what is now required to be documented in the medical record.