2022 NCHA PSO What Happened? Patient Safety & Risk Management Tips Through Case Studies

Tuesday, July 26, 2022 12:00 PM - 2:00 PM   iCalendar

This educational activity is jointly provided by AXIS Medical Education and the North Carolina Healthcare Association.


This program will provide information on the importance of a culture of safety and will address common patient safety events that could lead to patient harm. Patient care errors typically result from more than one contributing factor and are often the combination of human and process error. This program will cover the various types of harm and common error-prone situations. The session will review four patient care, patient safety, and risk management cases. Patient safety and risk management issues, along with The Joint Commission (TJC) National Patient Safety Goals will be addressed.

Learning Objectives: At the conclusion of this webinar, participants should be able to:

  • Recall data and statistics regarding medical harm, including costs per year.
  • Recite basic definitions when discussing errors, adverse events, and negligence.
  • Describe patient safety and risk management techniques to identify and prevent
    recurrence of adverse events.

Target audience:  CMO's, CNO's, Physicians, Compliance Officer, Joint Commission Coordinator, Quality Improvement personnel, Risk Manager, Emergency Department Personnel, Medical Records and Legal Counsel.


Map & Directions


Lena Browning is a nurse leader and accreditation specialist with more than twenty-five years of experience in clinical leadership in acute care settings. Throughout her career, she has demonstrated a commitment to improving patient safety by empowering staff and leadership to maintain continuous compliance and achieve excellence in patient care across healthcare settings. As a Principal Consultant with Compass Clinical Consulting, Lena served as team lead for the accreditation and regulatory compliance survey team. Lena has a strong commitment to client relationships and provides support to retainer clients to ensure patient safety and quality of care. Most recently, Lena has fulfilled 3 Interim positions as Director of Accreditation and was responsible for restructuring accreditation departments and leading organizations in continuous compliance and preparation for survey readiness for their triennial Joint Commission (TJC) or Centers for Medicare and Medicaid Services (CMS) survey. Since then, those three organizations have had successful surveys with no condition-level findings. Additionally, Lena has successfully coached numerous organizations through Immediate Jeopardy situations with all organizations getting the IJ lifted, and no condition level findings noted on return surveys. She is a true pioneer in leadership development and coaching for excellence in healthcare accreditation.